Greetings.

We would like to raise a concern regarding the quotation creation process in the system, specifically related to the discount configuration, and kindly request your support in addressing this as a permanent solution.

Currently, our requirement is to apply a discount at the grand total level only, without affecting or altering the value of individual line items. While the system does provide an option to add a discount to the total amount, we have observed that the VAT calculation does not match correctly after the discount is applied, which creates inconsistencies in the final figures.

Additionally, when we select “Add Discount → Item-wise Discount”, the system offers two options:

Divided Equally

Weighted

However, these options are not suitable for our business requirement. Applying discounts at the item level causes the discounted items to be visible to the client, which often leads to unnecessary questions such as why certain items have discounts while others do not. We would prefer to avoid this situation entirely.

Our key requirement is:

To apply one consolidated discount on the grand total only

Without modifying individual line-item values

With correct VAT calculation after discount

And without exposing item-wise discount details to the client

We understand that the system may already have partial functionality for this, and we kindly request your team’s assistance in configuring or enhancing this feature to meet the above requirement as a long-term and permanent solution.

Your support in resolving this matter would be highly appreciated, as it will greatly improve accuracy, clarity, and client communication during quotation submission.

Thank you for your time and assistance. We look forward to your guidance and confirmation.